What if I text a keyword to the text-to-give phone number, but I don’t get a response?
Your phone may be blocking the phone number.
- Check your phone for a list of blocked numbers and unblock the number that you are texting.
- Then, try your text again.
Your phone may not be receiving cellular service.
- Check that your device is turned on and you have wi-fi or cellular service that is available.
- Check that your device is not on airplane mode
Your phone may need a quick reset.
- Power off your phone and wait 15-30 seconds.
- Power it back on and wait for your apps to fully reset.
- Try your text again.
What if I text a keyword to the text-to-give phone number, but I recieve a “Service is Denied” message?
It is possible that your cell carrier has blocked SMS (five-digit) short-code messaging on your plan. Please call 611 and request that SMS short-code messaging be enabled.
What are browser cookies and why do I need them?
Without cookies enabled, our system cannot securely log you in through your internet browser to initially add your information or manage your account.
- To check if you have cookies enabled, visit https://www.whatarecookies.com/enable.asp on your device.
- If that page says “Cookies are DISABLED in this browser” then you will need to enable them.
- If you need help enabling cookies, there’s a handy help guide at https://www.whatarecookies.com/enable.asp
How do I unsubscribe from text message alerts?
If you no longer wish to receive text messages from us, reply STOP. You will receive a final text message saying that you will no longer receive alerts.
What if I have a different question?
- Online: Visit https://axpt.me/donorhelp
- If your question is not answered above, please fill out the form and a support team member will reply by email 365 days a year. We usually respond to urgent requests within a couple of hours. Non-urgent requests are answered within 24 hours.